Refunds & Returns

THE SHORT VERSION

·      Changed your mind? Free returns within Australia. Let us know within 14 days of delivery and we email you a prepaid return label.

·      We refund the price of the item, or swap it for something else and post the new item to you free.

·      Faulty, damaged or wrong item? We cover everything, both ways, wherever you are.

·      Orders shipped outside Australia: faulty or wrong items only.

CHANGE OF MIND (AUSTRALIA)

·      You have 14 days from the day your order is delivered to ask for a return.

·      Full-price items only. Sale items are final sale unless faulty.

·      Email us and we send you a prepaid Australia Post return label. Drop the parcel at any post office within 7 days.

·      We refund the price of the item to your original payment method. The shipping you paid on the original order is not refunded.

·      Prefer store credit? Take your refund as store credit instead. It never expires and applies at checkout when you are signed in.

EXCHANGES (AUSTRALIA)

·      Same 14 days, same condition rules as above.

·      We email you a prepaid return label. As soon as the item arrives we send the new size, colour or item to you free.

·      If what you want is out of stock, you choose store credit or a refund of the item price.

FAULTY, DAMAGED OR WRONG ITEM

·      Email us at info@euphorium.au with your order number and a photo as soon as you notice.

·      We will replace it or refund you in full, including any shipping you paid.

·      If it needs to come back to us, we send a prepaid label.

·      Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights, and they are not limited to 14 days.

ORDERS SHIPPED OUTSIDE AUSTRALIA

·      Change-of-mind returns and exchanges are not available on international orders. Return postage usually costs more than the item, so it is not something we can offer.

·      Faulty, damaged or wrong items are always covered, wherever you are.

·      International shipping, duties and taxes are not refundable.

CONDITION OF RETURNED ITEMS

Items must come back:

·      Unworn, unwashed and undamaged

·      With all tags attached and in the original packaging

·      With every part, cable and battery that came in the box

Glasses and goggles can be tried on. For hygiene reasons, earplugs, inhalers, face and body art, and supplements cannot be returned once opened, unless faulty.

Items that arrive outside these conditions are not accepted and are posted back to you at your cost.

HOW TO RETURN SOMETHING

1.      Within 14 days of delivery, email info@euphorium.au with your order number, the item, and whether you want a refund, store credit or an exchange. If you have an account, you can also open the return from the Orders section of your account.

2.      We reply within 2 business days with your prepaid return label.

3.      Drop the parcel at any Australia Post outlet within 7 days. Keep the lodgement receipt.

4.      Refunds are processed within 3 business days of your return arriving. Your bank can take up to 5 more business days to show it.

SMALL DIFFERENCES BETWEEN THE PHOTO AND THE PRODUCT

Packaging and small design details can change between production runs. Product photos may not match your item exactly. This is not a fault, and a return for this reason is treated as change of mind.