FAQs

1. HOW CAN I CONTACT YOU?

Email us anytime at info@euphorium.au regarding feedback, products, returns and anything in-between! We usually respond within 1-2 business days.

You can also contact us on:

Instagram: @euphorium.au

WhatsApp Text: +61404777282

2. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, AMEX, Google Pay & Apple Pay.

We will offer PayPal, BNPL & Shop Pay options in the near future.

3. HOW DO I JOIN THE AMBASSADOR TEAM?

Either email us at info@euphorium.au or DM us on Instagram @euphorium.au

You must be highly active in the rave scene and on socials. You will get free rave gear to promote and the opportunity for paid posts!

4. WHERE ARE YOU BASED?

We are based in Woollahra, 2025, NSW, Australia.

5. DO YOU OFFER PICKUP?

We offer pickup for orders above $150. Please contact us directly via WhatsApp message +61404777282 or DM us on Instagram @euphorium.au

6. WHEN WILL MY ORDER BE SHIPPED OUT?

Same Day Dispatch on order placed before 12pm Monday to Thursday. Orders placed after 12pm on Thursday, on Friday or over the weekend go out on Monday.

7. HOW LONG DOES DELIVERY TAKE?

Standard shipping takes 2-7 business days depending on your location.

Express shipping takes 1-3 business days depending on your location.

8. DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. For customers in the EU and US, any applicable import duties and tariff fees are calculated and added at checkout. This helps your order clear customs smoothly and avoids unexpected fees on delivery.

9. DO YOU OFFER FREE SHIPPING?

Free standard delivery on Australian orders over $150. Standard shipping is $9 and express is $13 on most orders. Bulky or heavy orders may cost more; the rate shows at checkout. Change-of-mind returns are not available on international orders. Faulty or wrong items are always covered. See our Refunds & Returns page.

10. WHAT’S YOUR RETURN POLICY?

You can return unwanted within 14 days of delivery. Please contact us at info@euphorium.au if you wish to do so.

11. I RECEIVED THE WRONG OR FAULTY ITEM

Oh no! Contact us at info@euphorium.au with your order number and a photo of the issue - we’ll fix it fast.

12. WILL YOU RESTOCK SOLD OUT ITEMS?

Some styles are limited edition, but others may be restocked. Follow us on Instagram @euphorium.au or sign up for “notify me” alerts on the product page!  You can also sign up to our newsletter for major restocks, product launches and sales.

13. DO YOU DO WHOLESALE?

Yes! For large quantity orders of a particular product or product line please contact us at info@euphorium.au